Shipping & Returns

Shipping Policy

For all Australian deliveries, we have a flat rate of $10.99 per order or FREE SHIPPING for orders over $50. Deliveries can take up to 7 business days to arrive but we aim to get it to you as soon as possible.

Return & Exchange Policy

We understand some items are not always suitable and may need to be exchanged. If you need to exchange your product(s), please see below guidelines:

For change of mind, we offer a 21 day exchange policy (from date of shipment) on the provision that the exchange meets the conditions as set out below. There are no refunds for incorrect choice or change of mind.

 

Conditions:

For all exchanges, sizes are subject to availability, but we will always do our best to source the correct size for you. If it states on the product page that we have no more sizes, then please contact us directly at shopfeminic@gmail.com and we'll see what we can do for you.

To be eligible for an exchange, you must meet the below conditions:

  • The 21 day exchange date will start from the date of shipment.

  • All labels are still attached on the product (including the care instructions, size tags, and barcode)

  • The product has not been worn

  • The product has not been soiled or damaged

  • The product has not been altered by you in any way

  • Different from a style pictured or described

If the products are deemed to have a manufacturing fault, assessed by our internal team, then you are entitled to a refund within 7 days of purchase.

If you have not met all policy and procedure requirements, we will notify you via email to inform you of this decision.

 

We recommend and advise when sending your exchange parcel that you use a postal tracking service to ensure safe delivery. We are not responsible for any loss or damage to parcels returned to us.

 

Process to send your item back:

  • Goods must be returned within 21 days from date of shipment .

  • Send us a direct email with your exchange request stating your order number and the reason why you'd like to exchange your item

  • Ensure you provide an email address and daytime contact number.

  • Please keep a record of your proof of postage (tracking number) until we confirm that we have received your returned item/s.

  • All refunds and exchanges are at your own cost

  • Any refund will take up to 7 business days to process once we have received your return.

 

NOTE:

We do not take any responsibility of packages lost in transit during a return, this must be taken up with the shipping provider. Any parcels not delivered back to us for any reason will not receive a refund or exchange.

 

For any enquiries please contact us:

shopfeminic@gmail.com

© 2019 by FEMINIC.

Women's Fashion